Open Positions

PRIMARY JOB RESPONSIBILITIES:

Adventure guide responsibilities include, but are not limited to:

• Working both at height and on the ground to survey and monitor guests, fellow staff members, and the course with strict adherence to operating procedures and safety standards

• Communicate with guests and other employees verbally and in possibly stressful situations to answer questions and provide clear direction with patience and tact

• Demonstrate The Forge: Lemont Quarries core values in interactions with staff, members, and guests in word and in action

• Work to facilitate an emotionally and physically safe environment for guests to explore outside of their comfort zones while adhering to the ‘challenge by choice’ philosophy

• Daily inspection involving traversing course components and documentation of course and related equipment

• Report to the Ropes Course Managers and Supervisors and work closely with other Adventure Guides and Adventure Hosts to ensure clear and consistent communication and services to guests

• Help other Adventure Guides, Adventure Hosts, Ropes Course leadership, and executive leadership to drive performance and efficiency to maximize course throughput and customer satisfaction

• Demonstrate course stewardship and assisting in course, equipment, and site maintenance when directed which may include cleaning,  repair, inventory, and inspection.

QUALIFICATIONS & REQUIREMENTS

• Must be 18+ years of age*

• Must be within participant requirements of the Climb & Zipline Adventure ropes course (forgeparks.com/participant-requirements)

• Must attend and pass a paid 6-day 40-hour training session including a skills assessment (written and practical)

• Must have a basic standard of physical fitness, endurance, communication skills and manual dexterity.

• Must be able to work outside in all weather conditions including sun, rain, wind, and extreme heat/cold for extended periods. Job requires employees to be outside for the entirety of each shift

• Require decision-making, risk management, and customer service skills, as well as attention to detail and the ability to work calmly under pressure in situations at height.

• Requires a team-oriented attitude, punctuality, professionalism, and desire to help others (guest and peer alike)

• Willingness to pitch in at all levels, there is no room for “not my job” attitude

• Ability to easily adapt to changing needs and requirements

• Near boundless energy, enthusiasm, and passion for your work

• A high level of self-awareness and receptivity to coaching and feedback

​

PHYSICAL AND SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require

• Position requires the ability to climb, lift and pull a minimum of 50 pounds, as well as sit in a harness and stand for extended periods

• Must be able to dedicate a minimum of 20 hours a week between the months of May and August including nights and weekends

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*Applicants may be under the age of 18 provided that their 18th birthday is within 1 month of the start of training.

Recruitment Note: Adventure Guides can be selected for advanced training. Advanced Guide training requires an additional 20 hours to learn advanced assists and rescues. Advanced Guides are required to first pass the basic guide skills assessment and training. 

PRIMARY JOB RESPONSIBILITIES:

Adventure host responsibilities include, but are not limited to:

• Communicate with guests and other employees verbally and in possibly stressful situations to answer questions and provide clear direction and solutions with patience and tact

• Daily inspection and inventory of course structures and equipment including applicable documentation

• Answer basic questions regarding the operation of the park and ropes course

• Act as an ambassador of The Forge, informing guests not only about the adventure and entertainment experiences but also of the nature surrounding them once onsite

• Coach, screen, and assess participants through observation and guest interaction

• Deliver briefings to groups of participants in a clear, confident manner

• Demonstrate The Forge: Lemont Quarries core values in interactions with staff, members, and guests in word and in action

• Work to facilitate an emotionally and physically safe environment for guests to explore outside of their comfort zones while adhering to the ‘challenge by choice’ philosophy

• Report to the Ropes Course Managers and Supervisors and work closely with other Adventure Guides and Adventure Hosts to ensure clear and consistent communication and services to guests

• Help other Adventure Guides, Adventure Hosts, Ropes Course leadership, and executive leadership to drive performance and efficiency to maximize course throughput and customer satisfaction

• Demonstrate course stewardship and assisting in course, equipment, and site maintenance when directed which may include cleaning,  repair, inventory, and inspection

QUALIFICATIONS & REQUIREMENTS

• Must be 16+ years of age

• Must attend and pass a paid 15 hour training which includes a skills assessment

• Customer service skills required to answer guest questions and respond to guest complaints in a professional and courteous manner

• Communication skills and basic public speaking skills and confidence to deliver briefings to guests

• A team-player and self-starter attitude as well as a willingness to jump in to help wherever needed; there is no room for a “not my job” attitude

• The ability to follow directions and complete tasks as directed by management with and without constant supervision. Must be receptive to coaching and feedback

• The ability to retain information relating to the course and equipment with attention to detail in order to assist with  course inspections

• Must be punctual and responsible with the ability to consistently show up for scheduled shifts

• Near boundless energy, enthusiasm, and passion for your work

• Must be able to work outside in all weather conditions including sun, rain, wind, and extreme heat/cold for extended periods. Job requires employees to be outside for the entirety of each shift

• Must have a basic standard of physical fitness, endurance, communication skills and manual dexterity. 

​

PHYSICAL AND SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require

• Position requires the ability to climb, lift and pull a minimum of 50 pounds, as well as stand for extended periods

• Must be able to dedicate a minimum of 15 hours a week between the months of May and August including nights and weekends

PRIMARY JOB RESPONSIBILITIES:

Activities host responsibilities include, but are not limited to:

• Working with the team to operate all East Side attractions

• Communicate with guests and staff in a professional and friendly manner that instills trust, support, and creates an incredible experience

• Assisting guests as they enter different attractions, validating admissions tickets, and assisting with safety procedures

• Communication skills and basic public speaking skills and confidence to deliver briefings to guests

• Assist guests as they make their way through the park, actively engaging in conversation and offering suggestions in order to better the experience

• Act as an ambassador of The Forge, informing guests not only about the adventure experiences but also of the nature surrounding them

• Having a sense of pride and ownership of your space and being a leader of peers and guests alike

• Assisting with the maintenance and upkeep of all attractions and grounds

QUALIFICATIONS & REQUIREMENTS

• Great with people and passionate about working in the adventure industry

• Be in good physical condition in order to handle the daily job duties

• Confident and comfortable in working with guests and colleagues of all backgrounds

• Background, experience, or active interest in mountain biking, paddle sports, and adventure sports is a plus.

• Super-freakin-awesome communication skills. Seriously, you must possess the ability to communicate clearly and concisely, both orally and in writing

• Ability to pitch in at all levels, there is no room for a “not my job” attitude

• Ability to easily adapt to changing needs and requirements

• You need to be well-versed in modern computing platforms and be proficient in using Google Suite and Microsoft Office

• Availability to work on nights and weekends

• Must be at least 16 years old at the time training commences

​

PHYSICAL AND SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require

• You must be comfortable and willing to climb as necessary

• You need to be able to lift and carry a minimum of 50 pounds

• Ability to obtain CPR and First Aid Certification

• Must be able to dedicate a minimum of 15 hours a week between the months of May and August including nights and weekends

PRIMARY JOB RESPONSIBILITIES:

Responsibilities include, but are not necessarily limited to:

• Work in a front desk capacity at the adventure park, providing a great first impression 

• Own the check in process for all guests including printing wristbands, taking payments, upselling merchandise and other experiences, resolving any customer service issues, and setting expectations for the customer.  

• Work directly with Assistant Guest Service Manager on any guest escalations and/or weather related cancellations.

• Communicate with guests and staff in a professional and friendly manner that instills trust, support, and creates an incredible experience 

• Identify and assess customers needs to achieve high customer satisfaction

• Handle customer complaints providing appropriate solutions and escalating them as necessary

• Assist with check in and reserve event space for events such as birthday parties, outings, and more.

• Answer basic questions regarding the operation of the park 

• Act as an ambassador of The Forge, informing guests not only about the adventure and entertainment experiences but also of the nature surrounding them once onsite

• Any additional duties as needed 

QUALIFICATIONS & REQUIREMENTS

• Proven customer relations experience 

• Confident and comfortable in working with guests and colleagues of all backgrounds 

• Ability to upsell on an as needed basis 

• Familiarity with customer relationship management (CRM) tools 

• Ability to multitask and manage time efficiently 

• Super-freakin-awesome communication skills. Seriously, you must possess the ability to communicate clearly and concisely, both orally and in writing 

• You need to be well-versed in modern computing platforms and be proficient in using Google Suite and Microsoft Office

​

PHYSICAL AND SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require

• Ability to work a rotating schedule 

• Evenings and weekends required

PRIMARY JOB RESPONSIBILITIES:

Responsibilities include, but are not necessarily limited to: 

• Assist in the management of F&B operations to the highest standards

• Preserve excellent levels of internal and external customer service

• Identify customers needs and respond proactively to their concerns

• Assist in the training and management of staff

• Assist in weekly scheduling for staff

• Ensure proper preparation and presentation of all F&B offerings

• Evaluate and supervise employee performances

• Conduct regular inventory of F&B offerings

• Maximize F&B sales by identifying key items and “upsell” opportunities

• Assist in all safety, sanitation, food storage, and alcohol beverage control policies

QUALIFICATIONS & REQUIREMENTS

• Must be 21+

• A minimum of 2 years experience as a Food & Beverage Supervisor, preferably in a park/golf/restaurant industry

• In-depth knowledge of food and beverage operations and best practices

• Super-freakin-awesome communication skills. Seriously, you must possess the ability to communicate clearly and concisely, both orally and in writing

• Well-versed in modern computing platforms and proficient in using Google Suite, Microsoft Office, and restaurant management software

• Ability to manage personnel

• Availability to work on nights and weekends

• Ability to prioritize, anticipate situations, and take quick action

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PHYSICAL AND SCHEDULE REQUIREMENTS:

In this position, you must be available to work 30 hours a week and weekend/night hours as needed. Additionally:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational and management duties may require

• You must be comfortable and willing to climb as necessary

• You need to be able to lift and carry a minimum of 50 pounds

• If you don't already have them, you will need to obtain CPR, First Aid Certification, Food Handling, and BASSET certifications.

PRIMARY JOB RESPONSIBILITIES:

Responsibilities include, but are not necessarily limited to: 

• Greeting guests as they arrive. 

• Utilizing our point-of-sale system for both retail and F&B offerings

• Ability to train in all areas of food and beverage, including (but not limited to) Forgefire operations, concert and movie nights, special events, globe dining and the refuel cart

• Knowledgeable on beers, wines, spirits and food we serve in the Foundry and the Forgefire Container

• Communicate with guests and staff in a professional and friendly manner that instills trust, support, and creates an incredible experience

• Act as an ambassador of The Forge, informing guests not only about the food and beverage offerings but also the park activities

• Having a sense of pride and ownership of your space and being a leader of peers and guests alike

• Ensure proper preparation and presentation of all F&B offerings

• Assist in all safety, sanitation, food storage, and alcohol consumption policies

• Maintain an appealing and Guest-ready bar area and have outstanding service ability

• 1+ years of bartending and/or serving experience strongly preferred

• Check identification of guests to verify age requirements for purchase of alcohol

• Collect payment for drinks served and balance all receipts

• Ensure that the assigned bar area is fully equipped with tools and products needed for success 

• Ability to lead the servers and bartenders in setting up bars, making pull lists and assisting employees in anyway possible to create an efficient and enjoyable experience for all guests 

• Hold servers/bartenders accountable in providing a safe experience for guests

• Ensuring everything is shut down correctly and cleaned/ sanitized for the next shift

QUALIFICATIONS & REQUIREMENTS

• Must be at least 21 years old at the time training commences

• Great with people and passionate about working in the hospitality industry

• Confident and comfortable working with guests and colleagues of all backgrounds

• Ability to work outdoors in all weather conditions and with wildlife

• Background, experience, or active interest in the hospitality industry

• Super-freakin-awesome communication skills. Seriously, you must possess the ability to communicate clearly and concisely, both orally and in writing

• Ability to pitch in at all levels, there is no room for a “not my job” attitude

• Ability to easily adapt to changing needs and requirements

• Availability to work on nights and weekends

​

PHYSICAL AND SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require

• You need to be able to lift and carry a minimum of 50 pounds

• Ability to obtain Food Handling and BASSET certifications

• Must be available to work on weekends and nights

PRIMARY JOB RESPONSIBILITIES:

Responsibilities include, but are not necessarily limited to:

• Assisting Executive Chef with all aspects of of food preparation, handling, and transferring 

• Being flexible on working at different locations and jobs throughout the park

• Preparing food including cleaning and cutting the ingredients and cooking main dishes, desserts, appetizers and snacks 

• Assembling & labeling food to be transferred to offsite events in proper food containers 

• Plating prepared foods based on Executive Chef’s guidelines 

• Working with servers and host to ensure that orders are completed according to request and on time

• Washing, sanitizing, and cleaning the kitchen and cooking utensils to health department standards

• Maintaining and cleaning kitchen equipment  

• Ensuring that the kitchen operation procedures and hygiene meet food and safety standards and regulations

• Communicate with guests and staff in a professional and friendly manner that instills trust, support, and creates an incredible experience

• Act as an ambassador of The Forge, informing guests not only about the food and beverage offerings but also the park activities

• Having a sense of pride and ownership of your space and being a leader of peers and guests alike

• Ensure proper preparation and presentation of all F&B offerings

• Assist in all safety, sanitation, food storage, and alcohol consumption policies

• 2+ years of culinary experience strongly preferred

• Ensure that the assigned cooking area is fully equipped with tools and products needed for success 

• Ensure that by the end of the night that everything is shut down correctly and cleaned and sanitized, including the kitchen, Forgefire container, portable kitchen, etc.

QUALIFICATIONS & REQUIREMENTS

• Illinois food handler and sanitation certification

• Food allergy certification

• Food is your passion

• Great with people and passionate about working in the hospitality industry

• Confident and comfortable working with guests and colleagues of all backgrounds

• Ability to work outdoors in all weather conditions and with wildlife

• Background, experience, or active interest in the food & hospitality industry

• Ability to pitch in at all levels, there is no room for a “not my job” attitude

• Ability to easily adapt to changing needs and requirements

• Availability to work on nights and weekends

• Must be at least 18 years old at the time training commences

​

PHYSICAL AND SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require

• Able to be on your feet for long periods of time

• Reliable transportation

• You need to be able to lift and carry a minimum of 50 pounds

• Ability to obtain Food Handling 

• Must be available to work on weekends and nights

PRIMARY JOB RESPONSIBILITIES:

Responsibilities include, but are not necessarily limited to:

• Removing used plates, cups, cutlery and napkins from tables after diners are done eating

• Wiping up water spills, food stains and dirt from tables

• Keeping areas clean and free of debris

• Replacing cutlery and glassware in anticipation of new diners

• Excellent customer service and people skills

• In-depth knowledge of food sanitation and safety policies

• Strong attention to detail

• High energy levels

• Ability to work in a team

• Excellent verbal communication

• Stocking bars with alcohol and drinks, assisting bartenders and servers

• Bringing out meal orders 

• Handling cleaning of the dining area at the close of day

• Communicate with guests and staff in a professional and friendly manner that instills trust, support, and creates an incredible experience

• Act as an ambassador of The Forge, informing guests not only about the food and beverage offerings but also the park activities

• Having a sense of pride and ownership of your space and being a leader of peers and guests alike

• Assist in all safety, sanitation, food storage, and alcohol consumption policies

• Ensure that the assigned bar area is fully equipped with tools and products needed for success 

• Ensure that by the end of the night that everything is shut down correctly and cleaned and sanitized, including the Foundry, bathrooms, Forgefire container, Storage units, etc.

QUALIFICATIONS & REQUIREMENTS

• Great with people and passionate about working in the hospitality industry

• Confident and comfortable working with guests and colleagues of all backgrounds

• Ability to work outdoors in all weather conditions and with wildlife

• Background, experience, or active interest in the hospitality industry

• Super-freakin-awesome communication skills. Seriously, you must possess the ability to communicate clearly and concisely, both orally and in writing

• Ability to pitch in at all levels, there is no room for a “not my job” attitude

• Ability to easily adapt to changing needs and requirements

• Availability to work on nights and weekends

• Must be at least 16  years old at the time training commences

​

PHYSICAL AND SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require

• You need to be able to lift and carry a minimum of 50 pounds

• Must be available to work on weekends and nights

PRIMARY JOB RESPONSIBILITIES:

Responsibilities include, but are not necessarily limited to:

• Assisting guests as they check-out, utilizing our point-of-sale system for both retail and F&B offerings, as well as Axe Throwing 

• Communicate with guests and staff in a professional and friendly manner that instills trust, support, and creates an incredible experience

• Act as an ambassador of The Forge, informing guests not only about the food and beverage offerings but also the park activities

• Having a sense of pride and ownership of your space and being a leader of peers and guests alike

• Ensure proper preparation and presentation of all F&B offerings

• Assist in all safety, sanitation, food storage, and alcohol consumption policies

• Have knowledge of spirits/beer/wine, the ability to maintain an appealing and Guest-ready bar area and have outstanding service ability

• 1+ years of bartending and/or serving experience strongly preferred

• Check identification of guests to verify age requirements for purchase of alcohol

• Collect payment for drinks served and balance all receipts

• Collect payment for drinks, food, retail and activities 

• Ensure that the assigned bar area is fully equipped with tools and products needed for success 

• Ensure that by the end of the night that everything is shut down correctly and cleaned and sanitized, including the Foundry, bathrooms, Forgefire container, Storage units, etc.

QUALIFICATIONS & REQUIREMENTS

• Great with people and passionate about working in the hospitality industry

• Confident and comfortable working with guests and colleagues of all backgrounds

• Ability to work outdoors in all weather conditions and with wildlife

• Background, experience, or active interest in the hospitality industry

• Super-freakin-awesome communication skills. Seriously, you must possess the ability to communicate clearly and concisely, both orally and in writing

• Ability to pitch in at all levels, there is no room for a “not my job” attitude

• Ability to easily adapt to changing needs and requirements

• Availability to work on nights and weekends

• Must be at least 21 years old at the time training commences

​

PHYSICAL AND SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require

• You need to be able to lift and carry a minimum of 50 pounds

• Ability to obtain Food Handling and BASSET certifications

• Must be available to work on weekends and nights

PRIMARY JOB RESPONSIBILITIES:

• • Ensure transactions are recorded daily to produce real-time balances for cash, accounts receivable, and accounts payable
  • Lead weekly, month-end, quarterly, and annual close process ensuring financial statements and account reconciliations are produced on time and in accordance with GAAP
  • Oversee accounts receivable and collection functions
  • Work with our Food & Beverage team to manage the inventory reconciliation process, including participation in quarterly inventory counts
  • Perform financial forecasting, reporting and operational metrics based on interactions with the senior management team
  • Analyze financial data and create financial models for decision support, financial results variance and trends analysis and make recommendations for improvements
  • Support the payroll function by reviewing labor distribution, payroll register, and coordinating benefit accruals with Human Resources
  • Contribute to team goals by accomplishing ad hoc projects as needed
  • Partner with functional leaders to provide reporting on spend and resource planning
  • Drive standardized reporting and create a business partnership function across the three operational pillars or our organization
  • Work with marketing and guest experience teams to build out analytics measuring the ROI on lead generation, variable spend, and segmentation of customers to help us better understand behaviors and refine our ideal client profiles
  • Lead the implementation and use of forecasting tools
  • Develop and standardize board level reports and presentations
  • Collaborate with all levels of the organization to assist in operational process to help strengthen internal control of each department
  • Conduct comparable analysis and market research to support internal financial analysis
  • Oversee the annual financial review and tax reporting process with our third party tax accounting partner

   

  SKILLS & REQUIREMENTS

  • 3-5 years of accounting experience with progressive responsibilities, especially with exposure to early-stage business environments
  • Significant exposure to financial planning and analysis frameworks
  • You should probably be an Excel and/or Google Sheets ninja; you need to be proficient in Google Workspace as well
  • Bachelor’s degree in Accounting, Finance, or equivalent experience
  • Demonstrated knowledge of general and cost accounting principles and practices
  • Ideal candidates will have a consistent track record of outstanding financial and strategic analysis and delivering meaningful recommendations based on this analysis
  • Strong quantitative, analytical and data gathering competency
  • Proficiency with Microsoft Excel and Office tools and Google platforms
  • Very high EQ, empathy and self-awareness. It is not about you, it is about the team, the company and the clients that we aim to exhilarate, educate, and entertain
  • Strong written and oral communication skills to tell a story using financials and to demonstrate the future vision of the company
  • Experience taking detailed information and synthesizing to create executive level presentations
  • Aspiration to go beyond finance to understand every part of the business to provide the best level of partnership across the organization

PRIMARY JOB RESPONSIBILITIES:

• Participating in the hands-on efforts of the maintenance team; successful candidates enjoy turning a wrench!
• Prioritizing, implementing, and refining maintenance procedures to support the safe and efficient operation of the business
• Planning, budgeting, and overseeing all repair, installation, and other maintenance activities across facilities, grounds, and activities
• Carrying out inspections of the facilities to identify and resolve issues
• Allocating projects to teammates and monitoring their workload
• Monitoring expenses and overseeing the budget for maintenance
• Managing relationships with third-party contractors and service providers
• Keeping maintenance logs and reports on daily activities
• Monitoring relevant inventories and placing orders when necessary
• Ensuring that health and safety policies are in place, improved upon when necessary, and complied with
• Keeping all department-related licenses and permits up to date
• Ensuring that all facilities meet compliance requirements for insurance and operations
• Evaluating the performance of departmental staff, conducting reviews, and assisting in performance improvement, or disciplinary activities when necessary

QUALIFICATIONS & REQUIREMENTS

• Proven experience as maintenance manager, project manager or facilities and groundskeeping manager
• Experience in planning maintenance operations
• Solid understanding of technical aspects of plumbing, carpentry, electrical systems, etc.
• Working knowledge of facilities machines and equipment
• Ability to keep track of and report on work projects and activities
• Excellent communication and interpersonal skills
• A degree from a vocational school or BSc/BA in business administration or facility management will be an advantage
• Experience with maintaining equipment, facilities, and grounds in all weather
• Experience as a machine operator or possession of a machine operator license(s) is desirable
• A high level of self-awareness and receptivity to coaching
• Availability to work varied shifts inside and outside the park, including evenings, weekends, and holidays when necessary

• Energetic, creative, and passionate in the way you work and work with all staff to create a “bought-in” culture that lives and breathes excellence in the everyday adventure
• Ability to pitch in at all levels; everyone at The Forge believes there is no room for a “not my job” attitude
• Ability to easily adapt to changing needs and requirements
• Well-versed in modern computing platforms and be proficient in using Google Workspace and Microsoft Office

PHYSICAL AND SCHEDULE REQUIREMENTS

To be successful in this position, you must be available to work a full-time schedule with additional weekend and holiday hours as needed to address immediate concerns and peak season maintenance issues that may arise. This means being able to work upwards of 50 or more hours per week during the peak season. 

Additionally, because our business is the operation of an outdoor adventure park, you must be willing to work in all seasonal outdoor weather conditions as operational and management duties may require. This means that you must be willing and able to climb onto park facilities such as cargo container structures and park attractions as necessary and lift and carry a minimum of 50 pounds.