Open Positions

PRIMARY JOB RESPONSIBILITIES:

Climb & Zipline Guide responsibilities include, but are not limited to:

• Works both at height and on the ground to survey and monitor guests, fellow staff members, and the course with strict adherence to operating procedures and safety standards
• Communicates with guests and other employees verbally and in possibly stressful situations to answer questions and provide clear direction with patience and tact
• Consistently works to create a positive and productive work environment through teamwork, receptivity to feedback, and continuous improvement practices. 
• Demonstrates The Forge: Lemont Quarries core values in interactions with staff, members, and guests in word and in action
• Works to facilitate an emotionally and physically safe environment for guests to explore outside of their comfort zones while adhering to the ‘challenge by choice’ philosophy
• Facilitates fun and safe guest experiences both on the ground and at height through coaching mechanisms, knowledge, and interactions.
• Performs daily inspections involving the traversal of course components and documentation of course and related equipment
• Follows LOPs, SOPs, and safety regulations and by keeping oneself informed of current events, site practices, and safety concerns.  
• Reports to the Ropes Course Manager and Supervisors. Work closely with other Adventure Guides and Adventure Hosts to ensure clear and consistent communication and services to guests
• Helps other Adventure Guides, Adventure Hosts, and Ropes Course leadership to drive performance and efficiency to maximize course throughput and customer satisfaction
• Demonstrates course stewardship and assists in course, equipment, and site maintenance when directed to. Includes cleaning, repair, inventory, and inspection.

QUALIFICATIONS AND REQUIREMENTS:

• Must be 18+ years of age*
• Must be within all participant requirements of the Climb & Zipline Adventure ropes course (forgeparks.com/participant-requirements)
• Must attend and pass a paid 5-day 40-hour training session including a skills assessment (written and practical)
•  Must be available and able to work a minimum of 15 hours a week for 9 weeks from June-October
• Must have a basic standard of physical fitness, endurance, communication skills and manual dexterity. Position requires the ability to climb, lift and pull a minimum of 50 pounds, as well as sit in a harness and stand for extended periods
• Must be able to work outside in all weather conditions  including sun, rain, wind, and extreme heat/cold for extended periods. Job requires employees to be outside for the entirety of each shift
• Require decision-making, risk management, and customer service skills, as well as attention to detail and the ability to work calmly under pressure in situations at height.
• Requires a team oriented attitude, punctuality, professionalism, and desire to help others (guest and peer alike)
• Ability to easily adapt to changing needs and requirements
• Near boundless energy, enthusiasm, and passion for your work
• A high level of self-awareness and receptivity to coaching and feedback

PHYSICAL AND SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require
• Position requires the ability to climb, lift and pull a minimum of 50 pounds, as well as sit in a harness and stand for extended periods
• Must be able to dedicate a minimum of 15 hours a week between the months of May and August including nights and weekends

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*Applicants may be under the age of 18 provided that their 18th birthday is within 1 month of the start of training.

Recruitment Note: Adventure Guides can be selected for advanced training, based on demonstrated competencies and developed skills during job duties. Advanced Guide training requires an additional 20 hours to learn advanced assists and rescues. Advanced Guides are required to first pass the basic guide skills assessment and training. 

PRIMARY JOB RESPONSIBILIIES:

Climb & Zipline Host  responsibilities include, but are not limited to:

• Communicates with guests and other employees verbally and in possibly stressful situations to answer questions and provide clear direction and solutions with patience and tact
• Takes part in the daily inspection of course structures and equipment including applicable documentation
• Follows Local Operating Procedures, Standard Operating Procedures, and general safety regulations.  
• Answers basic questions regarding the operation of the park and ropes course
• Maintains a knowledge of park offerings, amenities, events, as well as answers to frequently asked questions
• Acts as an ambassador of The Forge, informing guests not only about the adventure and entertainment experiences but also of the nature surrounding them once onsite
• Coaches, screens, and assesses participants through observation and guest interaction
• Delivers briefings to groups of participants in a clear, confident manner
• Demonstrates the core values of The Forge: Lemont Quarries in guest, and staff interactions
• Works to facilitate an emotionally and physically safe environment for guests to explore outside of their comfort zones while adhering to the ‘challenge by choice’ philosophy
• Reports to the Ropes Course Managers and Supervisors and work closely with other Hosts and Guides to ensure clear and consistent communication and services to guests
• Helps other Climb and Zipline Hosts, Guides, and Ropes Course leadership to drive performance and efficiency, while maximizing guest satisfaction
• Can/will be directed to complete tasks such as cleaning, inventory, and inspection

QUALIFICATIONS AND REQUIREMENTS:

• Must be 16+ years of age
• Must attend and pass a paid 15 hour training which includes a skills assessment
• Customer service skills required to answer guest questions and respond to guest complaints in a professional and courteous manner
• Communication skills and basic public speaking skills and confidence to deliver briefings to guests
• The ability to follow directions and complete tasks as directed by management with and without constant supervision. Must be receptive to coaching and feedback
• The ability to retain information relating to the course and equipment with attention to detail in order to assist with inspections
• Must be punctual and responsible with the ability to consistently show up for scheduled shifts
• Must be able to work outside in all weather conditions  including sun, rain, wind, and extreme heat/cold for extended periods. Job requires employees to be outside for the entirety of each shift

PHYSICAL AND SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require
• Must have a basic standard of physical fitness, endurance, communication skills and manual dexterity. Position requires the ability to lift and pull a minimum of 50 pounds, as well as stand for extended periods
• Must be able to dedicate a minimum of 15 hours a week between the months of May and August including nights and weekends

PRIMARY JOB RESPONSIBILITIES 

Responsibilities include, but are not necessarily limited to: 

• Work in a front desk capacity at the adventure park, providing a great first impression 
• Own the check in process for all guests including printing wristbands, taking payments, upselling merchandise, making reservations and other experiences, resolving any customer service issues, and setting expectations for the customer  
• Work directly with Assistant Guest Experience Manager on any guest escalations and/or weather related cancellations
• Communicate with guests and staff in a professional and friendly manner that instills trust, support, and creates an incredible experience 
• Identify and assess customers needs to achieve high customer satisfaction
• Handle customer complaints providing appropriate solutions and escalating them as necessary
• Answer basic questions regarding the operation of the park 
• Act as an ambassador of The Forge, informing guests not only about the adventure and entertainment experiences but also of the nature surrounding them once onsite
• Any additional duties as needed 

​QUALIFICATIONS & REQUIREMENTS:

• Proven customer relations experience 
• Confident and comfortable in working with guests and colleagues of all backgrounds 
• Ability to upsell 
• Ability to multitask and manage time efficiently 
• Super-freakin-awesome communication skills. Seriously, you must possess the ability to communicate clearly and concisely, both orally and in writing 
• You need to be well-versed in modern computing platforms and be proficient in using Google Suite

PHYSICAL AND SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require
• Ability to work a rotating schedule 
• Weekends required

PRIMARY JOB RESPONSIBILITIES:

Activities host responsibilities include, but are not limited to:

• Working with the team to operate all East Side attractions
• Communicate with guests and staff in a professional and friendly manner that instills trust, support, and creates an incredible experience
• Assisting guests as they enter different attractions, validating admissions tickets, and assisting with safety procedures
• Communication skills and basic public speaking skills and confidence to deliver briefings to guests
• Assist guests as they make their way through the park, actively engaging in conversation and offering suggestions in order to better the experience
• Act as an ambassador of The Forge, informing guests not only about the adventure experiences but also of the nature surrounding them
• Having a sense of pride and ownership of your space and being a leader of peers and guests alike
• Assisting with the maintenance and upkeep of all attractions and grounds

QUALIFICATIONS AND  REQUIREMENTS:

• Great with people and passionate about working in the adventure industry
• Be in good physical condition in order to handle the daily job duties
• Confident and comfortable in working with guests and colleagues of all backgrounds
• Background, experience, or active interest in mountain biking, paddle sports, and adventure sports is a plus.
• Super-freakin-awesome communication skills. Seriously, you must possess the ability to communicate clearly and concisely, both orally and in writing
• Ability to pitch in at all levels, there is no room for a “not my job” attitude
• Ability to easily adapt to changing needs and requirements
• You need to be well-versed in modern computing platforms and be proficient in using Google Suite and Microsoft Office
• Availability to work on nights and weekends
• Must be at least 16 years old at the time training commences; Or 15 with the ability to obtain a workers permit

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PHYSICAL AND SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require
• You must be comfortable and willing to climb as necessary
• You need to be able to lift and carry a minimum of 50 pounds
• Ability to obtain CPR and First Aid Certification
• Must be able to dedicate a minimum of 15 hours a week between the months of May and August including nights and weekends

PRIMARY JOB RESPONSIBILITIES:

Responsibilities include, but are not necessarily limited to: 

• Assisting campers as they check-in, navigate the park and follow all guest protocol and safety guidelines 
• Guide campers through daily schedule of activities 
• Ensuring campers meet the requirements for utilizing the various attractions 
•  Communicate with campers and staff in a professional and friendly manner that instills trust, support, and creates an incredible experience 
• Facilitate a positive, high energy, silly, welcoming and enthusiastic camp culture 

•   Knowledge of when to call Administrative Staff to help in difficult/dangerous situations 

• Behavioral de-escalation

QUALIFICATIONS & REQUIREMENTS:

• Must be at least 18 years old at the time training commences 
• Great with people, especially kiddos and passionate about working in the adventure, camp industry 
• Be in good physical condition in order to handle the daily job duties
• Confident and comfortable in working with campers and colleagues of all backgrounds 
• Background, experience, or active interest in mountain biking, watersports, climbing, and adventure sports is a plus 
• Super-freakin-awesome communication skills. Seriously, you must possess the ability to communicate clearly and concisely, both orally and in writing
• Ability to pitch in at all levels, there is no room for a “not my job” attitude
• Ability to easily adapt to changing needs and requirements 
• You need to be well-versed in modern computing platforms and be proficient in using Google Suite and Microsoft Office 

All successful candidates must be able to pass a background check and will be required to complete a staff training and orientation program.

​PHYSICAL & SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require 
• You must be comfortable and willing to climb as necessary 
• You need to be able to lift and carry a minimum of 50 pounds 
• Ability to obtain CPR and First Aid Certification 
• Must be available for training and work:

June 5th, 2023 - August 4th, 2023      

Monday - Friday  

8am - 4pm

(No camp on July 3rd & 4th, 2023)

PRIMARY JOB RESPONSIBILITIES:

Responsibilities include, but are not necessarily limited to:

• Assisting other line cooks with all aspects of of food preparation, handling, and transferring
• Being flexible on working at different locations and jobs throughout the park
• Preparing food including cleaning and cutting the ingredients and cooking main dishes, desserts, appetizers and snacks
• Plating prepared foods based on Food and Beverage Managers guidelines
• Working with servers and host to ensure that orders are completed according to request and on time
• Washing, sanitizing, and cleaning the kitchen container and cooking utensils to health department standards
• Maintaining and cleaning kitchen equipment
• Ensuring that the kitchen container operation procedures and hygiene meet food and safety standards and regulations
• Communicate with guests and staff in a professional and friendly manner that instills trust, support, and creates an incredible experience
• Act as an ambassador of The Forge, informing guests not only about the food and beverage offerings but also the park activities
• Having a sense of pride and ownership of your space and being a leader of peers and guests alike
• Ensure proper preparation and presentation of all F&B offerings
• Assist in all safety, sanitation, food storage, and alcohol consumption policies
• 2+ years of culinary experience strongly preferred, but not required
• Ensure that the assigned cooking area is fully equipped with tools and products needed for success
• Ensure that by the end of the night that everything is shut down correctly and cleaned and sanitized

QUALIFICATIONS & REQUIREMENTS:

• Illinois food handler and sanitation certification
• Food allergy certification
• Food is your passion
• Great with people and passionate about working in the hospitality industry
• Confident and comfortable working with guests and colleagues of all backgrounds
• Ability to work outdoors in all weather conditions and with wildlife
• Background, experience, or active interest in the food & hospitality industry
• Ability to pitch in at all levels, there is no room for a “not my job” attitude
• Ability to easily adapt to changing needs and requirements
• Availability to work on nights and weekends
• Must be at least 18 years old at the time training commences

PHYSICAL AND SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require
• Able to be on your feet for long periods of time
• Reliable transportation
• You need to be able to lift and carry a minimum of 50 pounds
• Ability to obtain Food Handling
• Must be available to work on weekends and nights

PRIMARY JOB RESPONSIBILITIES:

Responsibilities include, but are not necessarily limited to:

• Assisting guests as they check-out, utilizing our point-of-sale system for both retail and F&B offerings, as well as Axe Throwing 

• Communicate with guests and staff in a professional and friendly manner that instills trust, support, and creates an incredible experience

• Act as an ambassador of The Forge, informing guests not only about the food and beverage offerings but also the park activities

• Having a sense of pride and ownership of your space and being a leader of peers and guests alike

• Ensure proper preparation and presentation of all F&B offerings

• Assist in all safety, sanitation, food storage, and alcohol consumption policies

• Have knowledge of spirits/beer/wine, the ability to maintain an appealing and Guest-ready bar area and have outstanding service ability

• 1+ years of bartending and/or serving experience strongly preferred

• Check identification of guests to verify age requirements for purchase of alcohol

• Collect payment for drinks served and balance all receipts

• Collect payment for drinks, food, retail and activities 

• Ensure that the assigned bar area is fully equipped with tools and products needed for success 

• Ensure that by the end of the night that everything is shut down correctly and cleaned and sanitized, including the Foundry, bathrooms, Forgefire container, Storage units, etc.

QUALIFICATIONS & REQUIREMENTS

• Great with people and passionate about working in the hospitality industry

• Confident and comfortable working with guests and colleagues of all backgrounds

• Ability to work outdoors in all weather conditions and with wildlife

• Background, experience, or active interest in the hospitality industry

• Super-freakin-awesome communication skills. Seriously, you must possess the ability to communicate clearly and concisely, both orally and in writing

• Ability to pitch in at all levels, there is no room for a “not my job” attitude

• Ability to easily adapt to changing needs and requirements

• Availability to work on nights and weekends

• Must be at least 21 years old at the time training commences

​

PHYSICAL AND SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require

• You need to be able to lift and carry a minimum of 50 pounds

• Ability to obtain Food Handling and BASSET certifications

• Must be available to work on weekends and nights