Open Positions

PRIMARY JOB RESPONSIBILITIES:

Host responsibilities include, but are not limited to:

• Communicates with guests and other employees verbally and in possibly stressful situations to answer questions and provide clear direction and solutions with patience and tact
• Takes part in the daily inspection of equipment and fills any applicable documentation
• Follows Local Operating Procedures, Standard Operating Procedures, and general safety regulations.  
• Answers basic questions regarding the operation of the park and ropes course
• Maintains a knowledge of park offerings, amenities, events, as well as answers to frequently asked questions
• Acts as an ambassador of The Forge, informing guests not only about the adventure and entertainment experiences but also of the nature surrounding them once onsite
• Coaches, screens, and assesses participants through observation and guest interaction
• Delivers briefings to groups of participants in a clear, confident manner
• Demonstrates the core values of The Forge: Lemont Quarries in guest and staff interactions
• Works to facilitate an emotionally and physically safe environment for guests to explore outside of their comfort zones while adhering to the ‘choose your own challenge’ philosophy
• Reports to park Leads and Managers, works closely with other Hosts and Guides to ensure clear and consistent communication and services to guests
• Helps other Hosts, Guides, and park leadership to drive performance and efficiency, while maximizing guest satisfaction
• Shows good stewardship of park equipment and facilities 
• Can/will be directed to complete tasks such as cleaning, inventory, and inspections
• Responsible for the facilitation of activities including but not limited to: Archery, Archery Battle Tag, Laser Tag, Paddlesports, Ax Throwing, Kids Adventure Zone, Kids Jump Zone, Archery Golf, Gold Panning
• Responsible for the multitude of Ropes Course specific tasks such as: Gearing up Guests, Performing Practice Lines, Giving Verbal Orientations
• Responsible for performing tasks including but not limited to: Checking in Guests, park and equipment cleaning, & refilling water stations.

QUALIFICATIONS AND  REQUIREMENTS:

• Must be 15+ years of age
• Must attend and pass host training which will include a skills assessment
• Customer service skills required to answer guest questions and respond to guest complaints in a professional and courteous manner
• Communication skills and basic public speaking skills and confidence to deliver briefings to guests
• Has the ability to follow directions and complete tasks as directed by management with and without constant supervision. Must be receptive to coaching and feedback
• Can retain information relating to the park and equipment with attention to detail in order to assist with inspections
• Must be punctual and responsible with the ability to consistently show up for scheduled shifts
• Must be able to work outside in all weather conditions  including sun, rain, wind, and extreme heat/cold for extended periods. Job may require employees to be outside for the entirety of a shift
• Basic computer literacy to assist with guest check-in and assistance at and POS location 

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PHYSICAL AND SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require
• Must have a basic standard of physical fitness, endurance, communication skills and manual dexterity. Position requires the ability to lift and pull a minimum of 50 pounds, as well as stand for extended periods
• Ideal candidates should be able to dedicate a minimum of 15 hours a week between the months of May and August including nights and weekends (depending on their start date)

PRIMARY JOB RESPONSIBILITIES:

Climb + Zipline Guide responsibilities include, but are not limited to:

• Works both at height and on the ground to survey and monitor guests, fellow staff members, and the course with strict adherence to operating procedures and safety standards
• Communicates with guests and other employees verbally and in possibly stressful situations to answer questions and provide clear direction with patience and tact
• Consistently works to create a positive and productive work environment through teamwork, receptivity to feedback, and continuous improvement practices. 
• Demonstrates The Forge: Lemont Quarries core values in interactions with staff, members, and guests in word and in action
• Works to facilitate an emotionally and physically safe environment for guests to explore outside of their comfort zones while adhering to the ‘challenge by choice’ philosophy
• Facilitates fun and safe guest experiences both on the ground and at height through coaching mechanisms, knowledge, and interactions.
• Performs daily inspections involving the traversal of course components and documentation of course and related equipment
• Follows LOPs, SOPs, and safety regulations and by keeping oneself informed of current events, site practices, and safety concerns.  
• Reports to Managers and Supervisors. Work closely with other Guides and Hosts to ensure clear and consistent communication and services to guests
• Helps other Climb & Zipline Guides, Exhilarate Hosts, and park leadership to drive performance and efficiency to maximize course throughput and customer satisfaction
• Demonstrates course stewardship and assists in course, equipment, and site maintenance when directed to. Includes cleaning, repair, inventory, and inspection.
• If 21+, may be eligible to work barback shifts at park events

QUALIFICATIONS AND REQUIREMENTS:

• Must be 18+ years of age*
• Must be within all participant requirements of the Climb & Zipline Adventure ropes course (forgeparks.com/participant-requirements)
• Must attend and pass a paid 5-day 40-hour training session including a skills assessment (written and practical)
• Must have a basic standard of physical fitness, endurance, communication skills and manual dexterity. Position requires the ability to climb, lift and pull a minimum of 50 pounds, as well as sit in a harness and stand for extended periods
• Must be able to work outside in all weather conditions  including sun, rain, wind, and extreme heat/cold for extended periods. Job requires employees to be outside for the entirety of each shift
• Require decision-making, risk management, and customer service skills, as well as attention to detail and the ability to work calmly under pressure in situations at height.
• Requires a team oriented attitude, punctuality, professionalism, and desire to help others (guest and peer alike)
• Ability to easily adapt to changing needs and requirements
• Near boundless energy, enthusiasm, and passion for your work
• A high level of self-awareness and receptivity to coaching and feedback

PHYSICAL AND SCHEDULE REQUIREMENTS:

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require
• Position requires the ability to climb, lift and pull a minimum of 50 pounds, as well as sit in a harness and stand for extended periods
• Must be able to dedicate a minimum of 3 shifts a week between the months of June and August including nights and weekends

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*Applicants may be under the age of 18 provided that their 18th birthday is within 1 month of the start of training*

PRIMARY JOB RESPONSIBILITIES:

The Group Sales Representative develops, implements, and continually evaluates the sales and outbound strategy for assigned areas, with short- and long-term goals that support the mission of The Forge: Lemont Quarries.  

Responsibilities include, but are not necessarily limited to: 

• Research potential clients through a variety of sectors to build a database of corporate and educational prospects. 
• Establish targeted campaigns that focus on a multi-channel approach (emails, calls, social media,  and correspondence). 
• Achieve weekly and monthly goals for outreach to specific industries and organizations throughout the market.
• Turn the prospects and inquiries into qualified leads for The Forge: Lemont Quarries
• Work with clients to build out their adventurous day at the park including activities, entertainment, and educational opportunities.  
• Be able to speak to the product offerings at The Forge: Lemont Quarries to give the client clarity on 
• Any additional duties as needed

QUALIFICATIONS & REQUIREMENTS:

• Proven background in inside sales
• Confident and comfortable in working with guests and colleagues of all backgrounds
• Ability to multitask and manage time efficiently 
• Super-freakin-awesome communication skills. Seriously, you must possess the ability to communicate clearly and concisely, both orally and in writing 
• You need to be well-versed in modern computing platforms and be proficient in using Google Suite and Microsoft Office. Experience with HubSpot is a plus. 
• High school diploma or equivalent required

SCHEDULE REQUIREMENTS:

• Ability to work a rotating schedule 
• Some evenings and weekends required

JOB RESPONSIBILITIES

Responsibilities of this position include, but are not limited to:

Educate Programming Responsibilities:

• Schedule and hire teaching assistants for on site educational programs, Camp Counselors for summer camp .
• Teach and Assist Education sessions for school, scout and corporate groups.
• Build and run Scout programming. outreach, coordination and implementation of Merit Badge Days, scout outings and large council events
• Assist and show leadership at all Educate events on site as well as off site events when necessary
• Assist with all Summer Camp administrative duties such as, but not limited to, organizing and updating camp intake registrations and health forms, parent communication, training manuals and program guides.
• Act as Summer Camp Assistant Director working closely with Camp Director on day to day camp operations, staff and programming.
• Assist with camp pre season preparations and post camp clean up as well as organize and run first day check ins 
• Take ownership of updating program specific manuals and program guides and safety procedures.
• Assist in creating, scheduling  and overseeing Conservation Sundays, and other outdoor education/recreational programs and events

Entertainment Programming Responsibilities:

• Be part of the team who manages the day of execution for concerts and festivals.

• Assist in set up/tear down of space, scheduling and booking vendors and support staff required for each event 
• Updating Seasonal Vendor and Event contact spreadsheet

• Other duties as assigned to support all Programming events and occasionally TFCA nonprofit events and projects

PHYSICAL AND SCHEDULE REQUIREMENTS

This position is Full Time with responsibilities both on weekdays, weekend days and evenings depending on the event.

• Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal weather conditions as operational and management duties may require
• You must be comfortable and willing to climb as necessary
• You need to be able to lift and carry a minimum of 50 pounds in
• If you don’t already have them, you will need to obtain CPR and First Aid certification