PRIMARY JOB RESPONSIBILITIES: Climb + Zipline Guide responsibilities include, but are not limited to: Works both at height and on the ground to survey and monitor guests, fellow staff members, and the course with strict adherence to operating procedures and safety standards Communicates with guests and other employees verbally and in possibly stressful situations to answer questions and provide clear direction with patience and tact Consistently works to create a positive and productive work environment through teamwork, receptivity to feedback, and continuous improvement practices. Demonstrates The Forge: Lemont Quarries core values in interactions with staff, members, and guests in word and in action Works to facilitate an emotionally and physically safe environment for guests to explore outside of their comfort zones while adhering to the ‘challenge by choice’ philosophy Coaches, screens, and assesses participants through observation and guest interaction Facilitates fun and safe guest experiences both on the ground and at height through coaching mechanisms, knowledge, and interactions. Delivers briefings to groups of participants in a clear, confident manner Performs daily inspections involving the traversal of course components and documentation of course and related equipment Follows LOPs, SOPs, and safety regulations and by keeping oneself informed of current events, site practices, and safety concerns. Reports to Managers and Supervisors. Work closely with other Guides and Hosts to ensure clear and consistent communication and services to guests Helps other Climb & Zipline Guides, Exhilarate Hosts, and park leadership to drive performance and efficiency to maximize course throughput and customer satisfaction Demonstrates course stewardship and assists in course, equipment, and site maintenance when directed to. Includes cleaning, repair, inventory, and inspection. If 21+, may be eligible to work barback shifts at park events QUALIFICATIONS AND REQUIREMENTS: Must be 18+ years of age* Must be within all participant requirements of the Climb & Zipline Adventure Ropes Course (stg-forgeparkscom-staging.kinsta.cloud/participant-requirements) Must attend and pass a paid 5-day 40-hour training session Must pass a skills assessment after training (written and practical) Must have a basic standard of physical fitness, endurance, communication skills and manual dexterity. Position requires the ability to climb, lift and pull a minimum of 50 pounds, as well as sit in a harness and stand for extended periods Must be able to work outside in all weather conditions including sun, rain, wind, and extreme heat/cold for extended periods. Job requires employees to be outside for the entirety of each shift Require decision-making, risk management, and customer service skills, as well as attention to detail and the ability to work calmly under pressure in situations at height. Requires a team oriented attitude, punctuality, professionalism, and desire to help others (guest and peer alike) Ability to easily adapt to changing needs and requirements Near boundless energy, enthusiasm, and passion for your work A high level of self-awareness and receptivity to coaching and feedback Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require SCHEDULING AND STAFFING: Must be able to dedicate a minimum of 3 shifts a week between mid- June and mid-August including nights and weekends. Ideal candidates will have some availability though October. *Applicants may be under the age of 18 provided that their 18th birthday is within 1 month of the start of training*

Open Positions - The Forge: Lemont Quarries

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Open Positions

Climb & Zipline Adventure Guide

Part-Time, Seasonal

Climb & Zipline Guides are the most crucial position on the Ropes Course. Guides provide encouragement, assistance, support, and guidance to guests, all while maintaining a professional and respectful demeanor. All of this is done while mitigating risks for our guests and maintaining safety principles as they explore the ropes course both in the air and on the ground.

View Requirements

PRIMARY JOB RESPONSIBILITIES:

Climb + Zipline Guide responsibilities include, but are not limited to:

Works both at height and on the ground to survey and monitor guests, fellow staff members, and the course with strict adherence to operating procedures and safety standards
Communicates with guests and other employees verbally and in possibly stressful situations to answer questions and provide clear direction with patience and tact
Consistently works to create a positive and productive work environment through teamwork, receptivity to feedback, and continuous improvement practices.
Demonstrates The Forge: Lemont Quarries core values in interactions with staff, members, and guests in word and in action
Works to facilitate an emotionally and physically safe environment for guests to explore outside of their comfort zones while adhering to the ‘challenge by choice’ philosophy
Coaches, screens, and assesses participants through observation and guest interaction
Facilitates fun and safe guest experiences both on the ground and at height through coaching mechanisms, knowledge, and interactions.
Delivers briefings to groups of participants in a clear, confident manner
Performs daily inspections involving the traversal of course components and documentation of course and related equipment
Follows LOPs, SOPs, and safety regulations and by keeping oneself informed of current events, site practices, and safety concerns.
Reports to Managers and Supervisors. Work closely with other Guides and Hosts to ensure clear and consistent communication and services to guests
Helps other Climb & Zipline Guides, Exhilarate Hosts, and park leadership to drive performance and efficiency to maximize course throughput and customer satisfaction
Demonstrates course stewardship and assists in course, equipment, and site maintenance when directed to. Includes cleaning, repair, inventory, and inspection.
If 21+, may be eligible to work barback shifts at park events

QUALIFICATIONS AND REQUIREMENTS:

Must be 18+ years of age*
Must be within all participant requirements of the Climb & Zipline Adventure Ropes Course (stg-forgeparkscom-staging.kinsta.cloud/participant-requirements)
Must attend and pass a paid 5-day 40-hour training session
Must pass a skills assessment after training (written and practical)
Must have a basic standard of physical fitness, endurance, communication skills and manual dexterity. Position requires the ability to climb, lift and pull a minimum of 50 pounds, as well as sit in a harness and stand for extended periods
Must be able to work outside in all weather conditions including sun, rain, wind, and extreme heat/cold for extended periods. Job requires employees to be outside for the entirety of each shift
Require decision-making, risk management, and customer service skills, as well as attention to detail and the ability to work calmly under pressure in situations at height.
Requires a team oriented attitude, punctuality, professionalism, and desire to help others (guest and peer alike)
Ability to easily adapt to changing needs and requirements
Near boundless energy, enthusiasm, and passion for your work
A high level of self-awareness and receptivity to coaching and feedback

Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require

SCHEDULING AND STAFFING:

Must be able to dedicate a minimum of 3 shifts a week between mid- June and mid-August including nights and weekends.

Ideal candidates will have some availability though October.

*Applicants may be under the age of 18 provided that their 18th birthday is within 1 month of the start of training*

Paddlesports Supervisor (Maple Lake)

Part-Time, Seasonal

The Paddlesports Supervisor oversees off-site kayak rental operations, including opening and closing procedures, guest services and equipment maintenance. This role requires strong organizational skills and a commitment to providing a safe and enjoyable experience for all guests.

View Requirements

PRIMARY JOB RESPONSIBILITIES:

Responsible for Whalon Lake and/or Maple Lake Kayak Rentals opening, closing, and operational procedures (keyholder).
Knowledge and proficiency in Kayaking, including but not limited to: proper paddling techniques and kayaking safety standards.
High customer service
Acts as supervisor during regular operations
Handles bookings, retail sales etc. and instructs guests on the use of equipment. Addresses guest escalations as needed.
Communicates weekend second shift staffing needs to Lemont Quarries Operations activities scheduling staff
Consistently communicates with members of The Forge leadership team regarding operations, any pending concerns, guest escalations, activity materials needs, and/or any other needs related to the successful operation of the activity
Ensures all assets associated with the activity are in good working order and are properly secured when not in use. Keeps working areas organized, neat, and tidy
Maintains inventory of all assets and reports maintenance issues and needs to The Forge leadership team in a timely manner. Works with management to ensure there’s no misuse of company property or theft
Informs management of any/all incidents; if necessary, reports said incident within 24 hours of its occurrence
Trains and coaches new team members as needed
Will be responsible for following Lemont Quarries Operations cash policies. These include safe management, change requests, and preparing deposits daily.

EXPECTATIONS:

The position will require you to work alone 2 – 3 days a week, must be a self starter and work well with little to no immediate supervision.

Facilitates an open and welcoming work environment by being inclusive and professional with employees and guests

Maintains an intimate knowledge of emergency, local, and standard operating procedures (as determined by the company) as well as current events, activities, and offerings to facilitate staff and guest interactions
Communicates with all employees and guests in a respectful and professional manner
Holds themselves and others accountable for their actions and sets the example for expected performance and behaviors
Takes direction and responsibility for task initiation and completion
Treats employees, peers, and guests in a fair and consistent manner
Is open and accepting of constructive feedback from employees, peers, & leadership
Ensures all employees adhere to conduct, guidelines, and employee expectations set by The Forge
Timely addresses performance or behavior that falls below acceptable standards or fails to serve the success of the individual, team, or company
Documents any and all employee disciplinary action within 24 hours of addressing any issue
Submits all required documentation including end of day reports, timesheet approvals, sales reports, etc. in a timely manner

QUALIFICATIONS AND REQUIREMENTS:

Must be at least 18 years of age*
Must have a basic standard of physical fitness, endurance, communication skills and manual dexterity. Position requires the ability to reach, climb, lift, and pull a minimum of 50 pounds, as well as standing for extended periods
Must be able to work outside in all weather conditions including sun, rain, wind, and extreme heat/cold for extended periods
Has exceptional decision-making, risk management, and customer service skills, an astute attention to detail and the ability to work calmly under pressure
Possesses a team oriented attitude, punctuality, professionalism, and desire to help others (guest and peer alike)
Ability to easily adapt to change and think on their feet.
1+ year of supervisory / management experience preferred
Familiarity with Google Suite is preferred (GChat, Gmail, Google Docs etc.)
Current CPR / First Aid training & certification is preferred
Though kayaking in rain is acceptable, this role requires communicating to guests that kayaking during thunder or lightning is not recommended for safety reasons.

SCHEDULING AND STAFFING:

Paddlesports Supervisor is a seasonal PT position that will require Thursday – Monday commitment between Memorial Day and Labor Day.
Must be able to work weekends in the Fall
Ideal candidates will be available through October

*The position requires an individual to run an off-site location alone and be responsible for a cash operation.

Event Support Staff

Part-Time, Seasonal

Event staff members are integral to the operations of The Forge: Lemont Quarries. Event staff members assist in running a multitude of tasks during our concert series and special event programming. These tasks will include checking in guests, ID’ing guests, and of course serving our alcoholic and non-alcoholic beverages. Team members will also be responsible for setting up and running our stands during concerts and programming.

View Requirements

PRIMARY JOB RESPONSIBILITIES:

Host responsibilities include, but are not limited to:

Communicates with guests and other employees verbally and in possibly stressful situations to answer questions and provide clear direction and solutions with patience and tact
Follows Local Operating Procedures, Standard Operating Procedures, and general safety regulations.
Answers basic questions regarding the operation of the park and ropes course
Assisting guests as they check-out, utilizing our point-of-sale system for both retail and F&B offerings
Collect payment for drinks served and balance all receipts
Ensure proper preparation and presentation of all F&B offerings
Have knowledge of spirits/beer/wine, the ability to maintain an appealing and Guest-ready bar area and have outstanding service ability
Maintains a knowledge of park offerings, amenities, events, as well as answers to frequently asked questions
Acts as an ambassador of The Forge, informing guests not only about the adventure and entertainment experiences but also of the nature surrounding them once onsite
Assess patrons and follow Dram shop law and state regulations in proper alcohol service.

Screens, and assesses guests through observation and guest interaction

Demonstrates the core values of The Forge: Lemont Quarries in guest and staff interactions
Reports to F&B Lead and Managers, works closely with other event staff to ensure clear and consistent communication and services to guests
Shows good stewardship of park equipment, facilities, and product
Can/will be directed to complete tasks such as cleaning and breakdown
Will assist with event or concert check in procedures
Dependent on size of event or concert, may be asked to help with parking lot duties
Will occasionally act as traffic attendant for Boyer Road crossing

QUALIFICATIONS AND REQUIREMENTS:

Must be 21+ years of age
Prior experience selling alcoholic beverages in a club/concert venue preferred but not required
Customer service skills required to answer guest questions and respond to guest complaints in a professional and courteous manner
Communication skills to be able to deliver information in a clear and professional manner
Has the ability to follow directions and complete tasks as directed by management with and without constant supervision. Must be receptive to coaching and feedback
Must be punctual and responsible with the ability to consistently show up for scheduled shifts
Must be able to work outside in all weather conditions including sun, rain, wind, and extreme heat/cold for extended periods. Job may require employees to be outside for the entirety of a shift
Basic computer literacy to assist with guest check-in and assistance at and POS location
Availability to work on nights and weekends
IL BASSET certification

PHYSICAL AND SCHEDULE REQUIREMENTS:

Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require
Must have a basic standard of physical fitness, endurance, communication skills and manual dexterity. Position requires the ability to lift and pull a minimum of 50 pounds, as well as stand for extended periods
Must be able to work weekends, holidays and nights.
Ideal candidates should be able to dedicate a minimum commitment of at least 75% of our event series.

Lemont Quarries Adventure Park provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Lemont Quarries Adventure Park complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Lemont Quarries Adventure Park is an employer who participates in the E-Verify program.

Explorer Day Pass

Climb & Zipline Adventure

Kids Adventure Pass

Explorer Day Pass

Unlimited play of 13+ activities

The climb, zip & high ropes adventure

Ultimate jungle gym for kids 3-13

Explorer Day Pass

Unlimited play of 13+ activities

The climb, zip & high ropes adventure

Ultimate jungle gym for kids 3-13

Open Positions

Climb & Zipline Adventure Guide

Paddlesports Supervisor (Maple Lake)

Event Support Staff

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Explorer Day Pass

Unlimited play of 13+ activities

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Ultimate jungle gym for kids 3-13